Please be aware that the courier service can only deliver your items to your front door providing that you are on the ground floor. Please note delays or damages in transit are beyond our control and we will not compensate for that. IV, KW1-14, PA37-39, PH19-40, PH41, IM, PA20, PA31, PA35, PA41, KA27, TR21-TR25. Areas we DO NOT post to. If you have ordered the wrong item, the wrong size or no longer want an item, you will be liable for the return.We will NOT collect this or cover the cost of return. You will need to notify our customer service team via messaging service within 7 days. 1 The item has been used. You must also have taken reasonable care to not mark or damage the product. ITEM DAMAGED OR NOT RECEIVED. We will analyse the fault and do our best to resolve this. If any item is damaged/faulty, we will need images/videos showing the fault. Please DO NOT dispose of the item as we would NOT cover this. We strongly recommend that you check the goods for any damages/missing parts before storage. To resolve any issues, we may offer advice/suggestions which would need to be followed, in order to reach a solution. PRODUCT SPECIFICATION TERMS & CONDITIONS.
As a continually evolving company, we reserve the right to change product specifications without prior notice. Due to this, please do not book in any works for installation until order has arrived and has been checked over.
Product colours & finishes represented online and on the actual product might differ slightly. If you are satisfied with the product and the high levels of service we always strive to achieve, please leave feedback to reflect this. In the very unlikely event, you are unhappy with the service or the product received PLEASE let us know before leaving feedback. We want ALL OUR CUSTOMERS to have a positive experience, so if you are unhappy, we want to know so we can fix it! Please do refer to following points which explain what our guarantee covers and what is excluded.If any item is faulty, we will need images/videos showing the fault. Free spare parts are offered within 7 days from the date order has been received. Only manufacturing or material defects are covered by guarantee.
It DOES NOT apply to normal wear and tear, serviceable parts, neglect, abuse, accidental damage, glass damage due to installation. Please DO NOT book any plumbers/builders until you have received and checked your item.Please note we DO NOT reimburse cost of installation/fitting. If you have installed your product and have then realized fault we will not cover or reimburse the cost of this, as we state everything must be checked over before booking in works. We have our friendly customer representatives here to answer any questions from the initial enquiry through to after sales care.